Profile Images

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 187
Subject: Profile Images
Category: Functional
Severity: Severity 4 – Minimal business impact
Description:

When I upload cover and member images i adjust the crop window and then select crop and save without any response or activity. I tried IE and Firefox with same result. I have read Ticket 144. Cheers Geoff. 0409536179

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Submitted By: Geoff Brannelly
User's Email Address:
Date Opened: 21/03/2020 at 16:13
Date Last Updated: 23/07/2020 at 13:51
Status: In Progress
Assigned To: Tom O'Dea (Webmaster)

Members Area

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 181
Subject: Members Area
Category: Other
Severity: Severity 4 – Minimal business impact
Description:

I’ve just visited the Members Area page to check out the options and noticed the wording under the Newsletter graphic says “I would like to change my website password …” – I assume this is meant to be “I would like to access the QCC Newsletters” or something to that effect.

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Submitted By: Judy Horman
User's Email Address:
Date Opened: 15/05/2019 at 13:56
Date Last Updated: 16/05/2019 at 09:34
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Date last Updated on Profile not updated when member updates

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 176
Subject: Date last Updated on Profile not updated when member updates
Category: Other
Severity: Severity 4 – Minimal business impact
Description:

Hi

I updated my profile today – address and a couple of other minor changes – and even if I logged out and in again  the date of the last update is still showing as March.

Justine

 

Attachment 1: https://ibmqccvic.org/wp-content/uploads/2018/11/address-change.jpg
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Submitted By: Justine Middleton
User's Email Address:
Date Opened: 19/11/2018 at 6:23
Date Last Updated: 30/11/2018 at 21:16
Status: In Progress
Assigned To: Tom O'Dea (Webmaster)

Account Activation Email shows Password in Clear Text

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 170
Subject: Account Activation Email shows Password in Clear Text
Category: Security
Severity: Severity 2 – Significant business impact
Description:

Account Activation email shows password in clear text.

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Submitted By: Tom O'Dea (Webmaster)
User's Email Address:
Date Opened: 16/08/2018 at 15:26
Date Last Updated: 16/08/2018 at 15:44
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Test with Safari

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 168
Subject: Test with Safari
Category: Other
Severity: Severity 4 – Minimal business impact
Description:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:Net Promoter Score 2018 for Top Brands compared with IBM

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

 

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Submitted By: Tom O'Dea (Webmaster)
User's Email Address:
Date Opened: 14/08/2018 at 9:55
Date Last Updated: 16/08/2018 at 15:28
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Test with Opera

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 167
Subject: Test with Opera
Category: Other
Severity: Severity 4 – Minimal business impact
Description:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:Net Promoter Score 2018 for Top Brands compared with IBM

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

 

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Submitted By: Tom O'Dea (Webmaster)
User's Email Address:
Date Opened: 14/08/2018 at 9:58
Date Last Updated: 14/08/2018 at 13:00
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Test with Internet Explorer

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 166
Subject: Test with Internet Explorer
Category: Other
Severity: Severity 4 – Minimal business impact
Description:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:Net Promoter Score 2018 for Top Brands compared with IBM

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

 

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Submitted By: Tom O'Dea (Webmaster)
User's Email Address:
Date Opened: 14/08/2018 at 9:53
Date Last Updated: 14/08/2018 at 12:59
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Test with Chrome

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 165
Subject: Test with Chrome
Category: Other
Severity: Severity 4 – Minimal business impact
Description:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:Net Promoter Score 2018 for Top Brands compared with IBM

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

 

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Submitted By: Tom O'Dea (Webmaster)
User's Email Address:
Date Opened: 14/08/2018 at 9:53
Date Last Updated: 14/08/2018 at 12:57
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Test with Firefox

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 164
Subject: Test with Firefox
Category: Other
Severity: Severity 4 – Minimal business impact
Description:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:Net Promoter Score 2018 for Top Brands compared with IBM

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

 

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Submitted By: Tom O'Dea (Webmaster)
User's Email Address:
Date Opened: 14/08/2018 at 9:52
Date Last Updated: 14/08/2018 at 12:59
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Test with Rich Text Format Field 2

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 163
Subject: Test with Rich Text Format Field 2
Category: Other
Severity: Severity 4 – Minimal business impact
Description:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:Net Promoter Score 2018 for Top Brands compared with IBM

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

 

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Submitted By: Tom O'Dea
User's Email Address:
Date Opened: 14/08/2018 at 8:02
Date Last Updated: 14/08/2018 at 13:02
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Test with Rich Text Format Field

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 162
Subject: Test with Rich Text Format Field
Category: Other
Severity: Severity 4 – Minimal business impact
Description:

See Net Promoter Score 2018 for Top Brands compared with IBM

To quote:Net Promoter Score 2018 for Top Brands compared with IBM

NPS is a customer loyalty metric that measures customers’ willingness to not only return for another purchase or service but also make a recommendation to their family, friends or colleagues.

It is a powerful and effective technique, which can greatly increase a company’s revenue if used properly.

The main advantages of NPS are close correlation with a company’s growth and easy collection, interpretation and communication of the data.

Yes, it is.

Net Promoter Score is a number from -100 from 100.

Scores higher than 0 are typically considered to be good and scores above 50 are considered to be excellent.

The industry average for Consumer Brands / Electronics is 45.

Mouse across the infographic on the above web page to see how IBM compares with other well-known brands. Below is a snapshot:

 

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Submitted By: Tom O'Dea
User's Email Address:
Date Opened: 14/08/2018 at 7:50
Date Last Updated: 14/08/2018 at 12:56
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Couldn’t add a graphic when creating a blog post, but could when re-editing the post

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 156
Subject: Couldn’t add a graphic when creating a blog post, but could when re-editing the post
Category: Functional
Severity: Severity 3 – Some business impact
Description:

I just created this post: https://ibmqccvic.org/net-promoter-score-2018-for-top-brands-compared-with-ibm/

When creating the post several different ways to add the graphic at the bottom failed, with an error something like “Problem at server end” (or words to that effect).

After I successfully submitted the blog post, I tested going back into it and editing it. Lo and behold, at this stahe I was able to include th graphic.

Some inconsistency there.

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Submitted By: Tony Austin
User's Email Address:
Date Opened: 13/08/2018 at 20:30
Date Last Updated: 14/08/2018 at 13:31
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Resizing (downward) of various graphics

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 155
Subject: Resizing (downward) of various graphics
Category: Presentation
Severity: Severity 4 – Minimal business impact
Description:

On pages such as https://ibmqccvic.org/members/ I reckon that the images such as “Set/Reset Password” and “View profile” are quite oversized.

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Submitted By: Tony Austin
User's Email Address:
Date Opened: 13/08/2018 at 15:08
Date Last Updated: 14/08/2018 at 13:57
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Incorrect Ticket Numbers

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 153
Subject: Incorrect Ticket Numbers
Category: Usability
Severity: Severity 4 – Minimal business impact
Description:

Ticket numbers are shown on the list of Help Desk Tickets: https://ibmqccvic.org/help-desk/

However, these ticket numbers do not match the ticket numbers shown in the Subject of the notification emails.

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Submitted By: Tom O'Dea
User's Email Address:
Date Opened: 11/08/2018 at 22:46
Date Last Updated: 13/08/2018 at 15:10
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Need ability to update one’s own tickets and blog posts

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 150
Subject: Need ability to update one’s own tickets and blog posts
Category: Functional
Severity: Severity 3 – Some business impact
Description:

I submitted ticket 1775 and gave it a severity level of 2 and wanted to edit the ticlet to lowere it to severity level 3, but was prohibited from doing so. Is this “as designed” or should not it be possible to update fields in a ticket?

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Submitted By: Tony Austin
User's Email Address:
Date Opened: 11/08/2018 at 20:39
Date Last Updated: 13/08/2018 at 14:49
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

403 Forbidden error when submitting a blog post

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 149
Subject: 403 Forbidden error when submitting a blog post
Category: Functional
Severity: Severity 2 – Significant business impact
Description:

Tried to submit a test blog post … A cut-and-paste of an entire page from my personal website at http://notestracker.net/misc/Tony_Austin_IBM_photos.htm

Pressing the Submit button gave rise to error:

403

Forbidden

Access to this resource on the server is denied!


NOTE: This ticket was edited (merely to test the new ability to edit tickets)!


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Submitted By: Tony Austin
User's Email Address:
Date Opened: 11/08/2018 at 20:31
Date Last Updated: 14/08/2018 at 13:31
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Problem with lost password email

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 147
Subject: Problem with lost password email
Category: Usability
Severity: Severity 3 – Some business impact
Description:
When I clicked on lost password it said I could use either my user name or email address to request a reset. I put my email and when nothing came through after a while I tried my user name.  I did get an email then, but as you can see from the email, it refers to my user name as an email address.
 
Once I had set a password, I tried to sign on using my user id – of justine.middle – but I don’t think it worked. ( I seem to quite often get failures to load pages on the site). I then used my email address and I signed in OK.
 
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Submitted By: Justine Middleton
User's Email Address:
Date Opened: 11/08/2018 at 18:10
Date Last Updated: 12/08/2018 at 16:11
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Problems with Profile Photo

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 144
Subject: Problems with Profile Photo
Category: Usability
Severity: Severity 4 – Minimal business impact
Description:
I tried to load a photo to my profile but it wants a landscape view. All the committee have portrait photos so why are we discriminated against <smile>.
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Submitted By: Peter Chomley
User's Email Address:
Date Opened: 11/08/2018 at 17:43
Date Last Updated: 26/08/2018 at 06:36
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Emails from QCC Site Treated as Spam by Gmail

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 143
Subject: Emails from QCC Site Treated as Spam by Gmail
Category: Security
Severity: Severity 3 – Some business impact
Description:
Account activation email ended up in Gmail Spam folder.
 
 
Here is the link for Googles recommended email sender guidelines: https://support.google.com/mail/answer/81126?hl=en#authentication
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Submitted By: Justine Middleton
User's Email Address:
Date Opened: 11/08/2018 at 17:33
Date Last Updated: 14/08/2018 at 09:07
Status: Closed
Assigned To: Tom O'Dea (Webmaster)

Insecure Logon

IBM Quarter Century Club of Victoria > Help Desk Tickets


Ticket #: 142
Subject: Insecure Logon
Category: Security
Severity: Severity 2 – Significant business impact
Description:
I am using Firefox and notice that the log on is not secure – (and when I setup the password too.  Is this something of concern?
 
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Submitted By: Justine Middleton
User's Email Address:
Date Opened: 11/08/2018 at 17:25
Date Last Updated: 13/08/2018 at 11:44
Status: Closed
Assigned To: Tom O'Dea (Webmaster)
NEED HELP?